"Being a Caseworker"

Jennifer Marasco
> American Red Cross

My morning routine begins at the sound of my alarm at 6:45 a.m. At the American Red Cross, my supervisor is the first to arrive so she and I have our morning chat.  Afterwards, I check e-mails, case files and the client board.  I make follow-up calls to our open cases to hear of any progress.  Other various casework tasks I may do on a given day are answer calls, interview walk ins, update our spreadsheet, enter data into our system, check card balances, call referral agencies and work on the intern handbook I’m creating.  I may get a chance to respond to a daytime disaster, too!  I also answer Service to the Armed Forces calls and assist the volunteer coordinator to increase our volunteer base. 

After work, I eat dinner with my roommates and volunteer as a cat cuddler and dog walker at the Animal Rescue League.