Amanda Smolenski During the last six months in the Change a Heart program, I have learned several things about myself while serving at the Bethlehem Haven emergency shelter in Pittsburgh, A Step Up transitional housing program and day program. I have realized that expecting the unexpected is good, especially working in the day program because every day is different and anything can happen. My listening skills have been reinforced because several clients have told me I really listen to them and other clients have thanked me for listening. These are only a few of the many things I have learned about myself over the last six months.
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"Expect the Unexpected"